Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Silverline Field Press and adding a Customer Support Representative whose main responsibility will be billing questions. Many of us have been here for ten years or more. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Full-time, on a regular day shift. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.