Customer Support Representative - billing questions (Kansas City, MO)

Lumen Sparrow Banking Services is a community-focused bank in Kansas City serving households and small businesses. We are hiring a Customer Support Representative to take on billing questions. We keep decisions close to customers and expect people to explain things plainly. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Kansas City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.