Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Westbrook Umber Inspection Services Group and adding a Customer Support Representative whose main responsibility will be billing questions. Technicians travel and report carefully. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with field inspections. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Kansas City. • We reply to every applicant.