Customer Support Representative - billing questions (Jacksonville, FL)

Rivermark Granite Water Authority operates treatment plants and pipelines around Jacksonville, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Jacksonville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.