Customer Support Representative - billing questions (Jacksonville, FL)

We are growing our team at Bright Vale Markets Group and adding a Customer Support Representative whose main responsibility will be billing questions. Managers started on the floor. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pricing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pricing. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Jacksonville. • We reply to every applicant.