Customer Support Representative - billing questions (Jacksonville, FL)

Fernwood Bright Manufacturing is looking for a Customer Support Representative. The job centres on billing questions for production lines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 29 people based in Jacksonville. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including production lines, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with production lines. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.