Customer Support Representative - billing questions (Jacksonville, FL)

Rivermark Wren Inspection Services provides independent inspection and testing for industry across Jacksonville, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.