Customer Support Representative - billing questions (Jacksonville, FL)

We are growing our team at Highbridge Harbor Freight Group and adding a Customer Support Representative whose main responsibility will be billing questions. On-time is the promise and we work hard to keep it. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including carrier rates, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with carrier rates. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Jacksonville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.