Customer Support Representative - billing questions (Jacksonville, FL)

Silverline Wilder Property Management Partners is looking for a Customer Support Representative. The job centres on billing questions for lease renewals, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.