Customer Support Representative - billing questions (Indianapolis, IN)

Northwind Lantern Property Management manages apartment communities around Indianapolis. We are hiring a Customer Support Representative to take on billing questions. Residents are neighbours, not numbers. What you will do • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Indianapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.