Customer Support Representative - billing questions (Indianapolis, IN)

Lumen Telecom is looking for a Customer Support Representative. The job centres on billing questions for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Indianapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.