Customer Support Representative - billing questions (Indianapolis, IN)

Silverline Fox Press is a printer and publisher in Indianapolis serving local and national clients, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Indianapolis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.