Customer Support Representative - billing questions (Indianapolis, IN)

We are growing our team at Fernwood West Energy Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 912 people based in Indianapolis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.