Customer Support Representative - billing questions (Indianapolis, IN)

Westbrook Glen Energy is looking for a Customer Support Representative. The job centres on billing questions for hardship programmes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Indianapolis. • We reply to every applicant.