Customer Support Representative - billing questions (Indianapolis, IN)

Silverline Bright Water Authority is a public water utility serving the Indianapolis area. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Full-time, Monday to Friday. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.