Customer Support Representative - billing questions (Indianapolis, IN)

We are growing our team at Greenridge Birch Transit Planning and adding a Customer Support Representative whose main responsibility will be billing questions. Work is collaborative and map-heavy. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.