Customer Support Representative - billing questions (Houston, TX)

Bluepeak Loom Insurance is an insurance company in Houston with claims and service teams, and we need a Customer Support Representative to lead our billing questions. Claims teams work together and share what they learn. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Full-time, Monday to Friday. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.