Customer Support Representative - billing questions (Houston, TX)

Nova Quill Foods is looking for a Customer Support Representative. The job centres on billing questions for sanitation schedules, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with sanitation schedules. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Houston. • Applications are reviewed on a rolling basis.