Customer Support Representative - billing questions (Houston, TX)

Lumen Loom Insurance Group provides coverage to households and businesses around Houston, and we need a Customer Support Representative to lead our billing questions. Claims teams work together and share what they learn. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.