Customer Support Representative - billing questions (Houston, TX)

Rivermark Orchard Foods Group makes sauces, snacks and prepared meals in Houston, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 210 people based in Houston. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.