Customer Support Representative - billing questions (Houston, TX)

Summit Quarry Hospitality is a hospitality company in Houston with restaurants, rooms and catering. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including food costs, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Houston. • Applications are reviewed on a rolling basis.