Customer Support Representative - billing questions (Honolulu, HI)

Northwind Forge Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for scheduling, and it would suit someone who likes steady, practical work. Technicians travel and report carefully. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Honolulu. • Applications are reviewed on a rolling basis.