Customer Support Representative - billing questions (Honolulu, HI)

Redstone Amber Insurance is an insurance company in Honolulu with claims and service teams, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 409 people based in Honolulu. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Honolulu, with some flexibility after the first few months. • We reply to every applicant.