Customer Support Representative - billing questions (Honolulu, HI)

Amberfield Mill Energy delivers power and gas plans across the Honolulu region. We are hiring a Customer Support Representative to take on billing questions. Safety comes first on every shift. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Honolulu. • We reply to every applicant.