Customer Support Representative - billing questions (Honolulu, HI)

We are growing our team at Summit Lantern Manufacturing and adding a Customer Support Representative whose main responsibility will be billing questions. We value people who work safely and speak up. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Honolulu, with some flexibility after the first few months. • We reply to every applicant.