Customer Support Representative - billing questions (Honolulu, HI)

Clearpath Rook Manufacturing makes precision components in Honolulu, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 25 people based in Honolulu. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Honolulu. • Applications are reviewed on a rolling basis.