Customer Support Representative - billing questions (Hartford, CT)

Amberfield Quarry Environmental Services is an environmental-services company in Hartford with routes, transfer stations and recycling, and we need a Customer Support Representative to lead our billing questions. We take pride in clean streets. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with collection routes. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.