Customer Support Representative - billing questions (Hartford, CT)

We are growing our team at Greenridge Maple Water Authority Partners and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 129 people based in Hartford. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.