Customer Support Representative - billing questions (Hartford, CT)

We are growing our team at Silverline Meadow Housing and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 435 people based in Hartford. What you will do • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.