Customer Support Representative - billing questions (Hartford, CT)

Cedar Fern Transit Planning is looking for a Customer Support Representative. The job centres on billing questions for route schedules, and it would suit someone who likes steady, practical work. You would join a large organisation of about 950 people based in Hartford. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including route schedules, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.