Customer Support Representative - billing questions (Hartford, CT)

Highbridge Mill Civic Services is looking for a Customer Support Representative. The job centres on billing questions for permits, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Hartford. • We reply to every applicant.