Customer Support Representative - billing questions (Hartford, CT)

Lumen Quarry Energy Group is an energy provider in Hartford focused on reliable service and fair billing, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Hartford. • We reply to every applicant.