Customer Support Representative - billing questions (Hartford, CT)

We are growing our team at Bluepeak Basin Civic Services and adding a Customer Support Representative whose main responsibility will be billing questions. Benefits and stability attract long tenure. What you will do • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.