Customer Support Representative - billing questions (Hartford, CT)

Redstone Basin Telecom is looking for a Customer Support Representative. The job centres on billing questions for service installations, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service installations, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.