Customer Support Representative - billing questions (Hartford, CT)

We are growing our team at Harborlight Mill Freight and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.