Customer Support Representative - billing questions (Hartford, CT)

Rivermark Orchard Legal Group provides legal services in Hartford across employment, housing and small-business law. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.