Customer Support Representative - billing questions (Grand Rapids, MI)

Nova Iron Auto Group operates automotive service and parts businesses around Grand Rapids. We are hiring a Customer Support Representative to take on billing questions. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Grand Rapids. • Applications are reviewed on a rolling basis.