Customer Support Representative - billing questions (Fresno, CA)

Redstone Amber Auto Group is a Fresno company supplying vehicle parts and service, and we need a Customer Support Representative to lead our billing questions. Service hours are steady. What you will do • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Full-time, Monday to Friday. • On site in Fresno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.