Customer Support Representative - billing questions (Fresno, CA)

Clearpath Rowan Civic Services Group supports public agencies in Fresno with budgeting, records and programmes, and we need a Customer Support Representative to lead our billing questions. We follow procedures carefully and explain them clearly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including public records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Fresno. • Applications are reviewed on a rolling basis.