Customer Support Representative - billing questions (Fresno, CA)

Silverline Maple Manufacturing is looking for a Customer Support Representative. The job centres on billing questions for customer orders, and it would suit someone who likes steady, practical work. Many of our supervisors started on the floor. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fresno. • We reply to every applicant.