Customer Support Representative - billing questions (Fresno, CA)

Cedar Nest Property Management looks after rental homes across the Fresno area. We are hiring a Customer Support Representative to take on billing questions. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with unit turnovers. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.