Customer Support Representative - billing questions (Fresno, CA)

Ironwood Vale Water Authority Partners is a public water utility serving the Fresno area. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 31 people based in Fresno. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.