Customer Support Representative - billing questions (Fresno, CA)

Bright Wren Telecom builds and runs fibre and wireless networks in the Fresno area. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 199 people based in Fresno. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Fresno. • We reply to every applicant.