Customer Support Representative - billing questions (El Paso, TX)

Bluepeak Amber Medical Group builds devices used by hospitals and clinics, with its team based in El Paso, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with clinical evaluations. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in El Paso, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.