Customer Support Representative - billing questions (El Paso, TX)

Highbridge Forge Environmental Services Group collects and processes waste and recycling around El Paso, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 63 people based in El Paso. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fleet maintenance. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.