Customer Support Representative - billing questions (El Paso, TX)

Fernwood Timber Financial provides savings, lending and payment services from El Paso, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in El Paso, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.