Customer Support Representative - billing questions (El Paso, TX)

Foxglove Juniper Facilities Group is looking for a Customer Support Representative. The job centres on billing questions for customer sites, and it would suit someone who likes steady, practical work. You would join a small organisation of about 30 people based in El Paso. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer sites, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Full-time, with a steady weekday schedule. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.