Customer Support Representative - billing questions (El Paso, TX)

Stonegate Yarrow Hospitality Group is looking for a Customer Support Representative. The job centres on billing questions for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a large organisation of about 616 people based in El Paso. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Full-time, with a steady weekday schedule. • On site in El Paso. • We reply to every applicant.