Customer Support Representative - billing questions (Detroit, MI)

We are growing our team at Bluepeak West Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Detroit, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.