Customer Support Representative - billing questions (Detroit, MI)

Fernwood Loom Auto Group is looking for a Customer Support Representative. The job centres on billing questions for supplier deliveries, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Detroit. • Applications are reviewed on a rolling basis.